1. Who We Are

Rustam Commerce is the trade name/brand used for this online store. The store is operated by Rustam Global Commerce LLC.

Email: contact@rustamcommerce.com

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or shop through our website.

2. Information We Collect

Depending on how you use the store, we may collect:

• Identity and contact information: name, email address, phone number and similar contact details.
• Order and transaction information: products purchased, order number, shipping/billing address, transaction status, refunds and customer-service history.
• Payment information: payment details are generally processed by our payment providers. We do not intentionally store complete payment-card numbers on our own systems.
• Device and usage information: IP address, browser/device information, pages viewed, referring URLs, approximate location and interactions with the site.
• Communications: information you provide when you contact us, submit a form, request support or communicate about an order.
• Marketing preferences: newsletter subscriptions, preferences and interactions with marketing communications.

3. How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to marketing, contact us or otherwise submit information. We also collect certain information automatically through cookies, pixels, logs and similar technologies. Service providers and advertising/analytics partners may provide us with information about interactions with our store or advertisements.

4. How We Use Information

• Process, fulfill and deliver orders.
• Process payments, refunds and fraud-prevention checks.
• Provide customer service and respond to requests.
• Operate, maintain, secure and improve the website.
• Understand website performance and product demand.
• Send transactional communications such as order confirmations and shipping updates.
• Send marketing communications where permitted and consistent with your preferences.
• Detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity.
• Comply with legal obligations and enforce our agreements.

5. Cookies, Analytics and Advertising

We may use cookies, pixels, local storage and similar technologies for essential store functions, analytics, performance measurement and advertising. Third-party services may process information about your browser, device and interactions with our website.

Depending on the tools we use and the laws that apply, certain advertising-related disclosures may constitute “sale” or “sharing” of personal information under California law or targeted advertising under other state privacy laws. We provide applicable choices in our Your Privacy Choices page.

6. How We Share Information

We may disclose information to categories of service providers and partners that help us operate the business, including:

• Shopify and website/commerce infrastructure providers.
• Payment processors and financial-service providers.
• Shipping carriers, fulfillment providers and logistics partners.
• Customer-support, email and communications providers.
• Analytics, advertising and marketing technology providers, where used.
• Professional advisers, insurers, auditors and legal/compliance providers.
• Government authorities or other parties where required by law or necessary to protect rights, safety or property.

We do not disclose more information than reasonably necessary for the relevant business purpose.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain business records, resolve disputes, comply with legal obligations and prevent fraud. Retention periods vary by the type of information.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

8. U.S. State Privacy Rights

Some U.S. states provide privacy rights when a business is subject to that state’s privacy law. Depending on the applicable law, rights may include access/know, correction, deletion, portability, opting out of sale or sharing, targeted advertising, certain profiling, and limits on the use of sensitive personal information. Some laws also provide an appeal process.

California residents may have rights under the California Consumer Privacy Act (CCPA), as amended, when the CCPA applies to the business. These can include the right to know, delete, correct, opt out of sale/sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising rights.

Colorado, Virginia, Connecticut and other states have their own requirements and thresholds. Rights are subject to statutory exceptions and may not apply to every business or every consumer.

9. How to Exercise Privacy Rights

To submit a privacy request, email contact@rustamcommerce.com with the subject line Privacy Request. Please describe the right you want to exercise and provide enough information for us to understand and verify the request. We may need to verify your identity before fulfilling certain requests.

If you are entitled to an appeal under applicable state law and we deny your request, you may request an appeal by replying to our decision and stating that you are submitting a privacy-rights appeal.

Where a law requires a particular response period or request method, we will follow that law.

10. Your Privacy Choices / Sale or Sharing

Use our Your Privacy Choices page to learn how to submit opt-out requests. If we engage in activities that are legally treated as the sale or sharing of personal information, we will provide the choices and disclosures required by applicable law.

Some jurisdictions recognize browser-based universal opt-out signals such as Global Privacy Control (GPC). Whether and how such a signal applies depends on the law and whether the business is covered. Our technical privacy controls must be configured to honor such signals where legally required.

11. Children's Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at contact@rustamcommerce.com so we can investigate and take appropriate action.

12. International Visitors

This store is intended primarily for customers in the United States. If you access the store from another country, your information may be processed in the United States or other locations where our service providers operate. Additional rights may apply under the laws of your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

Privacy questions or requests: contact@rustamcommerce.com

Rustam Commerce
Rustam Commerce is operated by Rustam Global Commerce LLC.