Returns & Refunds
Refunds & Returns.
Our returns process is designed to be clear and straightforward for U.S. customers.
Last updated: October 5, 2026
1. Return Window
Unless a product listing states a different policy, return requests must be submitted within 30 days of delivery. This is our voluntary return policy and does not limit any non-waivable rights provided by applicable law.
2. Eligible Returns
Items should generally be unused, in resalable condition and returned with original packaging, accessories and proof of purchase. Certain products may have different eligibility requirements because of hygiene, safety, customization or other legitimate considerations.
3. Damaged, Defective or Incorrect Items
Contact us as soon as reasonably possible if an item arrives damaged, defective or incorrect. We may request photographs, video or other information to verify the issue. Depending on the circumstances, we may provide a replacement, repair, refund or other remedy required by applicable law.
4. Non-Returnable Items
Unless required by law, certain final-sale, personalized, perishable, hygiene-sensitive or used products may not be eligible for return. Any product-specific exclusions will be disclosed before purchase.
5. Return Shipping
If the return is due to our error, a defective item or an incorrect item, we will provide return instructions and, where appropriate, cover reasonable return shipping. For voluntary returns due to customer preference, the customer may be responsible for return shipping unless the product listing or checkout states otherwise.
6. Return Address
Return address:.Please contact us at contact@rustamcommerce.com before sending any product back. If a physical return is required, we will provide the appropriate return instructions.
Do not mail a return to a warehouse, supplier or other address unless Rustam Commerce has specifically authorized that address for your return.
7. Refunds
After an approved return is received and inspected, refunds are issued to the original payment method when possible. Processing time can vary by payment provider. We will communicate if a refund is approved, denied or delayed.
8. Exchanges and Replacements
Where appropriate and available, we may offer a replacement or exchange. If a replacement is unavailable, we may issue a refund or another remedy required by applicable law.
9. How to Start a Return
Email contact@rustamcommerce.com with your order number, the item involved and the reason for the request. Please wait for approval and return instructions before shipping anything back.